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Reverse a Payment Received On A Customer Account on your humble Till:

There are instances where you might need to process a reversal of a payment received, this might be because of an incorrect amount or incorrect tender type selected. Follow the steps below to process a Customer Payment reversal.

 On the mail till screen, select Payments, then select Receive on Customer Account.

 

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Select the Customer from the drop down list.

Enter in a reference for the reversal- ensure that you include the reason for the reversal

Enter in the amount you are reversing as a negative e.g. -650 depending on what the original amount was set as.

 

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Select the same tender type as the original payment and click on Accept Payment.

 

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Once all the details are entered, select Accept Payment. The reversal is now processed and this transaction will reflect on the Customer Statement.

If the reversal is done on a different day from the original sale, the reversal will affect your Cash Up for that day. You can add a note to the Cash Up for future reference to account for the difference.

If you have any questions or need help with anything please don't hesitate to contact our support@humbletill.com

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