There are instances where you might need to process a reversal of a payment received, this might be because of an incorrect amount or incorrect tender type selected. Follow the steps below to process a Customer Payment reversal.
On the mail till screen, select Payments, then select Receive on Customer Account.
Select the Customer from the drop down list.
Enter in a reference for the reversal- ensure that you include the reason for the reversal
Enter in the amount you are reversing as a negative e.g. -650 depending on what the original amount was set as.
Select the same tender type as the original payment and click on Accept Payment.
Once all the details are entered, select Accept Payment. The reversal is now processed and this transaction will reflect on the Customer Statement.
If the reversal is done on a different day from the original sale, the reversal will affect your Cash Up for that day. You can add a note to the Cash Up for future reference to account for the difference.
If you have any questions or need help with anything please don't hesitate to contact our firstname.lastname@example.org